Our AML Policy and KYC Verification
This page explains, in plain terms, how we verify your identity at Casinoways and how our anti-money-laundering (AML) controls work. We are licensed by the Government of Curaçao under licence number OGL/2024/842/0350, and we have applied these procedures without exception since our launch in 2022.
Our AML Commitment
We operate under the anti-money-laundering and counter-terrorist-financing rules of our licence jurisdiction, Curaçao. That means we must know who our players are, where their funds come from, and we must report anything suspicious to the relevant authority. These are legal obligations, not optional house rules, and they apply equally to every account on our platform.
Our AML framework is built on three pillars: customer due diligence (knowing who you are), transaction monitoring (watching how money moves through your account), and record keeping (storing evidence of both). We train our compliance team continuously and review our procedures whenever the licence requirements change.
When We Verify Your Account
Verification is a legal requirement, not a hurdle we invented. We check your identity at three points: during registration, when you request your first withdrawal, and whenever your deposits or withdrawals reach thresholds that trigger enhanced checks under our licence conditions.
At registration we confirm that you are at least 18 years old, that your address is in a permitted country, and that your details match official records. Before your first withdrawal we complete full verification: a valid photo ID, a recent proof of address, and proof that you own the payment method you used.
- Photo ID: passport, driving licence or national identity card, valid and undamaged
- Proof of address: utility bill, bank statement or official letter issued within the last 3 months
- Proof of payment method: photo of the card (middle digits covered) or a screenshot of your e-wallet or crypto wallet showing your name
How Verification Works Step by Step
We designed the process to take minutes of your time and up to 3 business days of ours. Most straightforward checks finish faster, and we notify you by email the moment your account is cleared.
- Upload your documents in the verification section of your account or send them to [email protected]
- Our compliance officers check each document for validity, legibility and consistency with your account details
- If anything is unclear, we contact you and explain exactly what is missing, never with a generic rejection
- Once approved, your withdrawal is queued for payment: crypto and e-wallets within 0 to 24 hours, cards and bank transfer within 1 to 5 business days
How we protect your documents
Your documents are stored on encrypted servers with access restricted to the compliance team that needs them. We never share your verification data with third parties except where the law requires it, for instance when reporting to the financial intelligence unit of our licence jurisdiction.
When We Ask for Source of Funds
For most players, standard verification is enough. If your deposits are unusually large relative to the profile of your account, or if our monitoring flags activity we cannot explain, our licence obliges us to ask where the money comes from.
Acceptable evidence includes payslips, employment contracts, tax returns, company accounts or sale documents for assets. A source-of-funds request is not an accusation; it is a legal duty, and we handle the documents you send with the same confidentiality as your ID.
How We Monitor Transactions
Every deposit and withdrawal on our platform passes through automated and manual checks. We compare transaction patterns against your stated profile, flag sudden changes in behaviour, and review accounts that interact only with high-risk payment channels.
Withdrawals go back to the same method you used to deposit, where that method supports it. If you deposited by card, we refund to that card; if you deposited in Bitcoin, we pay out in Bitcoin. This same-method rule is a core AML control and we cannot waive it.
Our limits also serve the monitoring framework: the minimum deposit and minimum withdrawal are both £20, and you can withdraw up to £4,500 per day and £18,000 per month. We charge no fees on either side.
| Check | What it covers |
|---|---|
| Deposit screening | Amounts, payment channels, frequency against your profile |
| Withdrawal screening | Same-method rule, account status, pending verification |
| Threshold review | Enhanced due diligence at licence-defined limits |
| Suspicious activity | Escalation to the MLRO and, where required, to the authorities |
If Verification Fails
If your documents are missing, expired or inconsistent with your account details, we pause withdrawals until the issue is resolved. Deposits may also be restricted where our licence leaves us no alternative. In every case we tell you exactly what we need, and you can reach our 24/7 live chat or [email protected] at any time.
We close an account permanently if we receive fraudulent documents, if the account belongs to someone under 18, or if verification cannot be completed at all. In that event we return the remaining balance to the verified source of the funds, minus any amount we are legally required to hold or report. Repeated failed verification attempts across multiple accounts are treated as an attempt to circumvent our controls and lead to permanent exclusion from Casinoways.
How Long We Keep Records
We keep your verification documents and transaction records for at least 5 years after your account closes, because our Curaçao licence and international AML standards require it. Regulators and financial intelligence units may request these records during an investigation, and retention periods cannot be shortened at a player's request.
Once the retention period expires and no investigation is outstanding, we delete or anonymise the documents. If you want to know what we hold about you, contact [email protected] and we will tell you within the timeframe the law allows.
Frequently asked questions
How long does verification take at Casinoways?
Up to 3 business days from the moment we receive complete documents. Most checks are cleared faster, and we email you as soon as your account is verified.
Do I need to verify before I can play?
You can register and play after confirming you are 18 or older, but full verification is required before your first withdrawal.
Why must withdrawals go back to my deposit method?
The same-method rule is an anti-money-laundering requirement of our Curaçao licence. It confirms that funds return to their verified source.
What happens to my documents after verification?
They are stored on encrypted servers for at least 5 years after your account closes, with access limited to our compliance team, and then deleted or anonymised.